Session Zero

Support

Need a hand? Email [email protected] and a human will get back to you. Include the email address on your account so we can find you faster.

Safety concerns

If someone on Session Zero made you feel unsafe, use the report option on their profile or in your conversation — reports are confidential and reviewed by a person. For urgent safety issues, contact local emergency services first, then us.

Delete your account & data

To delete your Session Zero account and its data:

1. In the app, go to Profile → Account → Delete account and confirm.
2. No access to the app? Email [email protected] from your account's email address and we'll delete it for you.

Deletion removes your profile, photos, bio and quest answers, messages, matches, likes, location, and push tokens. Three things survive deletion, all for safety: block records (so people you blocked never see you resurface), records connected to bans or active safety investigations, and reports you were involved in — kept only as long as needed for community safety and legal compliance. Copies in our encrypted backups age out within 30 days. Full details are in our privacy policy.

Other data requests

For a copy of your data or corrections, email [email protected].

Billing

Subscriptions are billed through Apple or Google. Manage or cancel them in your App Store or Google Play account settings; refunds follow Apple's and Google's policies.